Filter by:
Clear filter x
25th November 2015

Can a railway be more like an airline?

Customers / Transport and Travel

Many of our clients use Net Promoter Score (NPS) to help them understand customer opinion, and they often ask us to help make sense of the findings by providing benchmarks from across their own or other sectors. While we try to help, we’re inevitably somewhat limited in this: we can only share information which is already public, and the comparability of information can often be slightly compromised by differences in survey method and respondent profile.

Read more