Twystery Brands and Sectors

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Twystery® is a new assessment and performance tracking service from BDRC that helps brands understand how well they respond to customer queries on Twitter.

BDRC sent over 9,000 tweets to over 350 brands across 32 market sectors. Below is a comprehensive list of all the brands and sectors included in the Twystery study. The sector reports will be available for purchase imminently. Contact us to order yours now.

Airlines
Air France
American Airlines
British Airways
Delta
Easyjet
Emirates
KLM
Lufthansa
Monarch
Qantas
Qatar Airways
Ryanair
Singapore Air
Thomas Cook Airlines
Virgin Atlantic

 

Airports
Gatwick Airport
Heathrow Airport
London City Airport
Luton Airport
Manchester Airport
Southend Airport
Stansted Airport

 

Banks
Bank of Scotland
Barclays
Clydesdale Bank
Co-op Bank
First Direct
Halifax
HSBC
Lloyds
M&S Bank
Metro Bank
Nationwide
NatWest
Post Office (Bank)
RBS
Sainsbury's Bank
Santander
Tesco Bank
The Coventry
TSB
Virgin Money
Yorkshire Bank

 

Car Rental
Avis
Budget
Enterprise
Europcar
Hertz
National
Sixt

 

Credit Cards
Bank of Scotland (Credit Card)
Barclaycard
Barclays (Credit Card)
Capital One
Clydesdale Bank (Credit Card)
Co-op Bank (Credit Cards)
First Direct (Credit Card)
Halifax (Credit Card)
HSBC (Credit Card)
Lloyds Bank (Credit Card)
M&S Bank (Credit Card)
MBNA
Metro Bank (Credit Card)
Nationwide (Credit Card)
NatWest (Credit Card)
Post Office (Credit Card)
RBS (Credit Card)
Sainsbury's Bank (Credit Card)
Santander (Credit Card)
Tesco Bank (Credit Card)
TSB (Credit Card)
Virgin Money (Credit Card)
Yorkshire Bank (Credit Card)

 

Electronics - Audio Equipment
AKG
Audio-Technica
Bang & Olufsen
Beats by Dr. Dre
Bose
Creative
JVC
Klipsch
Panasonic
Pioneer
Sennheiser
Shure

 

Electronics - Mobile & Computers
Acer
ASUS
Blackberry
Dell
Hewlett-Packard
HTC
Lenovo
LG
Lumia
Nokia
Samsung
Sony
Toshiba

 

Electronics - Photography
Canon
Nikon
Olympus

 

Ferries
Brittany Ferries
P&O Ferries
Stena Line

 

Gambling
Bet365
Bet888
Betfred
Betway
Ladbrokes
Paddy Power
Skybet
The National Lottery
William Hill

 

Holiday Companies
First Choice
Kuoni Travel
Sandals Resorts Travel
Thomas Cook
Thomson
Virgin Holidays

 

Hotels
Accor (Novotel / ibis)
Best Western
Citizen M
Crowne Plaza
De Vere Venues
DoubleTree by Hilton
Hand Picked Hotels
Hilton
Holiday Inn
Hotel Indigo
InterContinental
Jurys Inn
Malmaison
Marriott Hotels & Resorts
Mercure
PH Hotels
Premier Inn
QHotels
Radisson Blu
Ramada
Renaissance
The Hotel Collection
Thistle
Travelodge
Village Urban Resorts
W Hotels
Waldorf Astoria
Yotel

 

Insurance
AIG
Aviva
AXA
Bank of Scotland (Insurance)
Barclays (Insurance)
Bupa
Churchill
Clydesdale Bank (Insurance)
Co-op Bank (Insurance)
Direct Line
First Direct (Insurance)
Halifax (Insurance)
Hiscox
HSBC (Insurance)
Legal & General
Lloyds Bank (Insurance)
LV=
M&S Bank (Insurance)
More Than
Nationwide (Insurance)
NatWest (Insurance)
Post Office (Insurance)
Prudential
RAC
RBS (Insurance)
Sainsbury's Bank (Insurance)
Santander (Insurance)
Scottish Widows
Standard Life
Tesco Bank (Insurance)
The AA
Yorkshire Bank (Insurance)
Zurich

 

OTAs
Booking.com
Directholidays.co.uk
Ebookers
Expedia.com
Holiday Hypermarket
Hotels.com
Icelolly.com
latedeals.co.uk
Lastminute.com
Netflights.com
On the Beach
Opodo
Priceline
Travelrepublic
TravelSupermarket
Travelzoo

 

Rail
Arriva Trains Wales
c2c
Chiltern Railways
Crosscountry
East Midland Trains
Eurostar
Great Northern
Greater Anglia
Great Western Raliway
Heathrow Express
London Midland
Merseyrail
Northern Rail
Scotrail
Southeastern
Southern
South West Trains
Thameslink
First TransPennine Express
Virgin Trains
Virgin Trains East Coast

 

Restaurant - Fast food/Takeaway
Burger King
Costa Coffee
Dominos Pizza
EAT
Greggs
KFC
Krispy Kreme
McDonald's
Papa John's
Pret A Manger
Starbucks
Subway
Wasabi

 

Restaurant - Sit-down
ASK Italian
Beefeater
Bella Italia
Brewer's Fayre
Café Rouge
Chiquito
Frankie & Benny's
GBK
Giraffe
Hard Rock Café
Harvester
J D Wetherspoon
Jamie's Italian
La Tasca
Nando's
Pizza Express
Pizza Hut
Prezzo
Strada
T G I Friday's
The Real Greek
Toby Carvery
Wagamama
Yo! Sushi
Zizzi

 

Retail - Clothing
Ann Summers
Boden
French Connection
Gap
H&M
Karen Millen
Miss Selfridge
Monsoon
New Look
Next Official
Primark
River Island
Superdry
Ted Baker
Topman
Topshop
Urban Outfitters
Zara

 

Retail - Department Store
Argos
Debenhams
Harrods
Harvey Nichols
House of Fraser
John Lewis
Selfridges
T K Maxx

 

Retail - DIY
B&Q
Bathstore
Cuprinol
Habitat
Halfords
Homebase
Screwfix
Wickes

 

Sports - Gyms
Anytime Fitness
David Lloyd
EasyGym
Gymbox
LA Fitness
Pure Gym
The Gym Group
Total Fitness
Virgin Active

 

Sports Equipment
adidas
JD Sports
Nike
Puma
Raleigh
Reebok
Slazenger
The North Face

 

Utilities - Energy
British Gas
E.ON
EDF Energy
National Grid
Npower
ScottishPower
SP Energy Networks
SSE

 

High Street Retailers
Boots
Currys / PCWorld
DFS
GAME
Holland & Barrett
Jessops
Maplin
Matalan
Millets
Mothercare
Pets at Home
Ryman
Specsavers
SportsDirect.com
Superdrug
The Body Shop
The Carphone Warehouse
Vision Express
Waterstones
WHSmith
Wilko

 

TV Platforms/Services
Amazon Video
BT TV
Freesat
Freeview
Netflix
Sky
TalkTalk TV
Virgin Media (TV)
YouView

 

Mobile Networks
BT Mobile
EE
Giffgaff
Lebara
Lyca Mobile
O2
TalkTalk
Tesco Mobile
Three
Virgin Media (mobile)
Vodafone

 

Cruise Lines
Celebrity Cruises
Cunard Line
Fred Olsen
P&O Cruises
Princess Cruises
Royal Caribbean
Saga Cruises
Swan Hellenic

 

Online Payment
Google Wallet
Paypal
Skrill

 

Sharing Economy - Holiday Rental
AirBnB
Couchsurfing
Flipkey
HomeAway
HouseTrip
One Fine Stay
Roomorama

 

Courier and Delivery
DHL Express
DPD
FedEx
myhermes
Parcelforce
TNT
UPS
Yodel

 

Grocery - Supermarkets
Aldi
ASDA
Iceland Foods
Lidl
Marks & Spencer
Morrisons
Sainsbury's
Tesco
The Co-operative Food
Waitrose
Whole Foods London

 

Grocery - Convenience
Costcutter
Nisa Local
Spar