14 September 2017

Amba Hotel Marble Arch, London.


The Hotel Insights Forum is a full day event, driven by our exclusive customer insight data. Industry luminaries will tackle the threats, opportunities & challenges faced by the hospitality industry.

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Whilst we put together our 2017 programme, take a look at the topics we've covered in previous years:


Path to purchase

Hotel guest priorities

Have I lost business to the sharing economy?

Successful loyalty programmes

Financial value of a brand


Hotel security

The inbound traveller

New hotel brands

OTA and hotel relationships

Performance of asset classes


Update on the UK hotel and travel market

Future of the meetings industry

Why venue bookers use agents

Meetings/conference bookers panel


Evolution of leisure marketing and the leisure consumer

What gets people talking about your brand

Mobile booking

Live focus group - frequent hotel stayers

Defining and implementing a leisure marketing strategy

"I thoroughly enjoyed the Hotel Insights Forum in 2016. I learnt a great deal about current and future customer trends - without having to purchase an expensive research report and with the ability to ask questions about the findings. Highly recommended."

Tracey Stephenson, Staying Cool



David Bailey CBRE

David Bailey is a Senior Director at CBRE Hotels EMEA and heads the Consultancy Services area of the business. David has 25+ years' hotel consultancy experience, specialising in project marketing, financial and investment appraisal and strategy development.

Cris Tarrant BDRC Group

MRS Fellow and founder of the BDRC Group, Cris is a highly experienced and award winning customer insight professional with an outstanding reputation for pinpointing the business implications of research findings. Cris has extensive global experience including customer service and brand perception work.

Previous Attendees

Abbey Hotel


Apex Hotels

Avington Financial

Bespoke Hotels

Boutique Hotel Media

Bridget Baker Consulting

Carlson Rezidor

Casna Group

Cathedral Hotels


Center Parcs

Charing Cross Hotel

Church House Conference Centre


Conference Centres of Excellence

Custard Communications

De Vere Hotel Group

De Vere Venues

Dolce Hotels & Resorts

Event Marketing Association

EPS Associates

etc venues

Firmdale Hotels

Frank Croston

Gallowglass Health and Safety LLP

glh Hotels


Harrison Clark Rickerbys

Hilton Worldwide

Hotel Analyst

Hotel Marketing Association



IM London

imago @ Loughborough


International Association of Conference Centres

Interstate Hotels & Resorts

Jersey Business Events

Jupiter Hotels

Kew Green Hotels

King Communications

KSL Capital Partners

Lime Venue Portfolio

M&IT Magazine

Macdonald Hotels & Resorts

Malmaison & Hotel du Vin

Marketing Planning Associates

Marriott Hotels

Menzies Hotels


MG Sales Performance

Mövenpick Hotels & Resorts

Nationwide Building Society

O'Callaghan Hotels

Park Plaza

Four Pillars Hotels

PKF hotelexperts GmbH

Puma Hotels Collection


Qbic Hotels


Quadriga Worldwide

Redefine | BDL Hotels

Richmond Hill Hotel

Robinson College

Rocco Forte Hotels

Roost Hospitality

SACO The Serviced Apartment Company

Shire Hotels


Starwood Hotels & Resorts

Sundial Group

The Apartment Service

The Beardmore Hotel & Conference Centre

The Gleneagles Hotel

The Landmark London

The Lensbury

The Link Hotel

The Profitable Hotel Company


Twickenham Stadium

Vision Hospitality Asset Management

Visit East Anglia


Warren House

Warwick Conferences

Woodland Grange

Zeal Hotels

News and views

How well are Hotel Brands performing #CX on #twitter? bdrc-continental.com/opinions/hotel…

Join in the conversation #2017HIF

14th September 2017

The Hotel Insights Forum has been providing the hotels and hospitality industry with market insight at an annual event for nine years now. The event is hosted by BDRC Continental, a market research consultancy with over two decades of hotels and hospitality research expertise.

Amba Hotel Marble Arch


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